Course introduces students to domestic and international airline history and ticketing. The impacts of world events (terrorism, consolidation and economics) on the airline industry are studied. Creating passenger name records, inquiry into seat availability, airline schedules, airfares and reservations are executed through computer simulation. Students learn industry specific terms and jargon used by the airlines, travel agents, and tour operators. Current events in the airline industry are also discussed.
EXPECTED LEARNING OUTCOMES
By the end of the course unit, students should be able to:
Identify the key operational procedures of the airline and its linked businesses.