Production & Operations Management

PURPOSE OF COURSE 

Operations management concerns the production and delivery of goods and services. This course focuses on those business processes, procedures and strategies used to transform various inputs into finished goods and services. Focus is on both understanding how the provision of goods is organized and managed and recognizing potential areas of improvement in the management or production of goods and services. Also of major study will be how operations management interfaces with other functional areas and the various issues and problems that traditionally arise in the filed of operations management, including those related to technology, globalization, and ethics.

EXPECTED LEARNING OUTCOMES

By the end of the course unit, students should be able to:

• Explain the production and delivery of goods and services.
• Discuss the business processes, procedures and strategies.
• Explain how operations management interfaces functional areas and various issues and problems.
• Discuss the impact of technology, globalization and ethics on production and operations management.