Communication is sending and receiving information between two or more people. The person sending the message is referred to as the sender, while the person receiving the information is called the receiver. The information conveyed can include facts, ideas, concepts, opinions, beliefs, attitudes, instructions and even emotions. This course develops the ability of the trainees to focus on their intended outcome, tune in to their audiences; including patients so that they develop their messages for clarity and impact. The ability to create an environment for open discussion and ongoing dialogue is crucial for communication success. The communications skills covered in this course will increase the ability of the trainees to exercise choice and control for every type of conversation, influence with out authority and improve quality of relationships and productivity.
Effective communication skills are key in health care because they help health workers to establish and develop relationships with fellow health workers, patients/clients and the community in general. Most diagnostic decisions come from the history-taking component of the interview. Incomplete stories /history leads to incomplete data upon which clinical decisions are made. In addition communication skills are necessary in monitoring someone‟s health, as the health worker needs to ask a lot of questions, but in a sensitive way. Therefore training Clinical officers in communication skills is of paramount importance to their competence as health workers.
To enable the graduate develop the knowledge, skills and attitudes necessary for effective and sensitive communication with patients, families, care givers professional colleagues and other stakeholders.
Course Learning outcomes
At the end of the course students should be able;
a) To state and explain the theories and principles relating to effective human communication
b) Acquire skills in the following areas: human communication, studying, writing, speaking, listening examination.
c) Identify and demonstrate basic counseling skills