Courses Catalogue

Production, Operations And Services Management

COURSE CODE: BIB 2102
COURSE CREDIT UNIT: 3
ACADEMIC PROGRAMME: Business Administration: International Business, B.Sc
COLLEGE/SCHOOL/FACULTY: College of Economics and Management
STATUS: Core
PROGRAMME TYPE: Undergraduate

Course Description

The module examines the techniques, processes, methods and issues in the management of the transformation of inputs into outputs in both manufacturing and service-based businesses. The main components are the five Ps, namely, Product, Plant, Process, programs, and people. It discusses the various production processes used in organizations. It also discusses issues such as process design, use of networks in operations scheduling, queuing theory, capacity management, quality management.

The course builds on the decision making process based on administrative functions and many other business related subjects so as to gain basic understanding of the concepts,  policies and strategies at the disposal of businesses. It examines topics such as the nature of strategic thinking and management, levels and types of strategy, strategic analysis, and the role of knowledge management and game theory in strategic analysis and management.

 

EXPECTED LEARNING OUTCOMES

By the end of the course unit, students should be able to:

  • Explain the strategies of operations management.
  • Describe operations technologies
  • Discuss the production planning processes.