Courses Catalogue

Communication Skills

COURSE CODE: UCC1201
COURSE CREDIT UNIT: 3
ACADEMIC PROGRAMME: Environmental Management, Bsc
COLLEGE/SCHOOL/FACULTY: School of Natural and Applied Sciences
STATUS: Core
PROGRAMME TYPE: Undergraduate

Course Content and Outline

COURSE CONTENT

 

Introduction to communication                                                                  (10 Hours)

  • Definition, Objectives of communication
  • Importance of effective communication
  • Barriers to effective communication,
  • How to overcome barriers to effective communication

 

Types and forms of communication                                                            (10 Hours)

  • Internal and external communication
  • Formal and informal communication
  • Vertical and horizontal communication

 

Nature of communication in organization                                                 (5 Hours)

§  Face to face communication

§  Electronic communication

§  Written communication

§  Non – verbal communication

 

Planning for communication                                                                       (5 Hours)

§  The basic writing principles

§  Planning before communication

 

Written communication                                                                               (5 Hours)

  • Business letters
  • Business reports
  • Memos

 

Verbal communication                                                                                 (5 Hours)

  • Public presentation/speech
  • Meetings
  • Interviews

 

Listening skills                                                                                              (5 Hours)

  • Definition, Listening process
  • Barriers to effective listening
  • How to overcome the barriers to effective listening

 

MODE OF DELIVERY

§  Teaching

·         Reading assignments

·         Group presentation

 

INSTRUCTIONAL MATERIALS AND / OR EQUIPMENT

§  Whiteboard and Markers

§  Flip Charts

§  LCD Projectors

§  CDs, DVDs and Tapes