Publications

This paper appraised the benefits of emotional intelligence in healthcare in Nigeria. The concept of EmotionalIntelligence (EI) in healthcare, although not identified as an integral part of the healthcare infrastructure, is inreality, interwoven into everything that is delivered as part of a service provision. Emotional Intelligence is a crucialconcept to integrate within healthcare organisations across all levels of employees. The knowledge of Emotionalintelligence enables individuals to understand their emotions, emotional meanings and to reflectively regulate theseemotions whilst transitioning through change initiatives and periods of significant and, sometimes, rapidtransformation. Through Emotional Intelligence (EI), healthcare organisations can empower everyone, fromleaders, managers and staff at all levels and within the health sector. Similarly, by understanding their ability andcapacity as professionals, leaders with emotional intelligence can help their staff reach their full potential to not onlyperceive, access and manage their emotions, but that of others as well; be it leader, peer or subordinate. This wouldbe deemed core strength within itself. Out of this changed culture and transformation process, will arise a new visionof professional healthcare, corporate or public sector practice; embedding EI as a core component within theirmandatory compliance infrastructure. Emotionally intelligent staff means a healthier organisation which for thehealthcare, can lead to better patient centred-care.