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2023 Faculty of Education IAA JOURNAL OF SOCIAL SCIENCES

Assessment of Communication as a Crucial Tool in Organizational Management

Abubakar Tijjani T.

Communication is a vital tool in organizational management, as it helps employeesunderstand the organization's mission, philosophy, and objectives. However, challengessuch as the use of a chain or vertical channel, disregard for informal means, poorcommunication skills, illiteracy among junior workers, and inability to operate moderncommunication systems pose significant obstacles to effective communication. This paperrecommends adopting multiple channels of communication, ensuring information flowsvertically, horizontally, and laterally across the organization. Informal communicationshould be considered important and not relegated to the background. Regular training formanagement and staff is necessary to enhance performance and avoid incorrectinterpretation of information. Lastly, management should avoid using high-sounding wordswhen passing information to illiterate junior staff.Keywords: Communication, Organizations management, Employees