Publications

Research outputs, reports, policy briefs and knowledge products from KIU scholars and partners.

2023 Faculty of Business and Management EURASIAN EXPERIMENT JOURNAL OF HUMANITIES AND SOCIAL SCIENCES

Factors influencing Nigeria's use of e-commerce

Ezeani Thomas Izuchukwu

E-commerce has revolutionized the Nigerian economy by creating job opportunities, expanding consumermarkets, enhancing production and system efficiency, and enhancing value addition to services. It has alsofacilitated global commercial development and widened international trade boundaries. Small and MediumEnterprises (SMEs) play a crucial role in both developed and developing countries, offering numerous benefitssuch as cost reduction, increased flexibility, error reduction, faster response times, and lower labor costs. However,challenges persist, such as the need for continuous training for managers and employees to understand theevolving nature of e-commerce, lack of security and reliability, trust, and access to capital, and poor infrastructure.To address these issues, cooperation between SMEs and government institutions is crucial. The integration of ecommercein Nigeria is hindered by factors such as lack of security, reliability, trust, and access to capital.Keywords: E-Commerce, SMEs, Value addition, Challenges, Developing countries