Publications

The focus of this study was to assess the contribution of insurance services in the protectionof economic resources of production, taking SONARWA Insurance Company as a case study.The study used a descriptive method whereby both qualitative and quantitative data weresought. The target population consisted of managers in public companies, privatecompanies, semi-public companies, NGOs as well as individual clients who are experiencedand paid a considerable premium and also employees of Sonarwa General who are managersand employees working in different departments. The total population came to 104 insuredclients including 25 staff respondents from Sonarwa General in Kigali City. Slovin’s formulawas used to calculate the sample size of 62 respondents of whom questionnaires weredistributed to them to receive their views. The researcher designed a special interviewschedule with insured clients using random sampling as well as top managers usingpurposive sampling. The data analysis was done using tables generated from SPSS. It wasfound that there was the effectiveness of insurance services in protecting economicresources as 21.0% of respondents said that quick compensation is one of the elements thatmake the insurance services of Sonarwa General very effective because the insured restartquickly their activities and continue its course of productivity. On the impact of insuranceservices from SONARWA on the sustainability of economic resources of the production ofinsured, 33.9% said that insurance services protect economic resources through theinsurance of goods and properties, 17.7% for liability insurance, and 21.0% for financialoperations and bid bonds. On the development of various insurance products and provisionof opportunities to secure different types and categories of assets of the insured, 26 (41.9%)of respondents agreed that SONARWA-developed services and products protect the resourcesof the insured to about a tune of 61% to 80% risk protection against internal and externalthreats to be able to protect the economic resources of production of its clients. In addition,24.2% of respondents were contented with the way Sonarwa identified major risks that mayaffect the economic resources of the insured so that it could establish appropriate ways toproperly protect the economic resources of the insured against probable risks.Keywords: Insurance services, SONARWA, Insurance Companies, Economic resources,Insured.