Publications

This study aimed to examine the factors that affect quality of health services in Kakindo Health Center IV inKakumiro District. The study used a cross-sectional design using a quantitative approach on the population whichwas under study. Data was collected using questionnaires, processed in excel, and word using SSP software forcorrelation purposes. The study found a high significant relationship between health-related factors, healthworker related factors and quality of health service delivery. Patient related factors had a low significance. Thestudy concluded that the quality of health services depends on the level to which the management of the facilityprovides the employees with a conducive work environment. appropriate knowledge and skills, and positiveattitude of health workers towards patients was emphasized. health workers were argued to carry out dailypatient education in order to change their traditional beliefs. Grading the facility to a level of Hospital this wouldhelp to build more infrastructure for both patients and staffs, for security of both patients and staff, the facilityneeds tapped water so that staff can access clean water inwards, especially the paediatric ward, theatre, generalward, outpatient department, A R T Clinic Cold chain unit and a few staff quarters. A proper fence must be putconstructed at the facility.Keywords: Health service, Health workers, Patients, Delivery, Staff.