Publications

The study was about quality management system in coorporate business, a case study of a customer focusapproach in Kimironko Sector -Gasabo district. The study is based on the three objectives which included: Toidentify the role played by quality management in corporate business, to document the challenges facing qualitymanagement in corporate business and to suggest the possible ways of improving quality management incorporate businesses. The study used explanatory research design following a sample of 410 respondents. Bothsimple random and purposive sampling techniques were used during the study. Different data collection methodswere used during the study, like self-administered questionnaires and interview guides. The study findings wereanalyzed using micro soft computer package. The study findings were discussed and interpreted following theorder of the research objectives. The study concluded that different roles played by quality management incorporate business were given out like attraction of customers, expansion of business, production of quality goodsand services, making of profits as well as reduction in costs of production. This was evidenced by the majority ofthe respondents and most challenges facing quality management in corporate business were given out like poorplanning, poor organizing and stiff competition. It was also evidenced by the majority of the respondents. Thestudy however recommended that there should be effective business planning in the corporate partnerships so asto standardize quality management in businesses. It was noted that if corporate businesses can be planned well,and then growth and expansion of the businesses can be achieved thus, leading to development and managerialskills should be considered highly in corporate businesses so as to improve on the performance of corporatebusinesses. They revealed that with managerial skills, corporate businesses make profits thus leading to effectivedevelopment of such businesses