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KIU Teaching Hospital Ramps up Service Delivery


KIU, Western Campus – Kampala International University Teaching Hospital has moved to position itself as the go-to health facility in the greater Bushenyi sub-region by making improvements in its equipment, human resource and service delivery.

The hospital recently made structural changes in its human resource at all levels, notable of which was the replacement of the position of Executive Director (ED) with that of Chief Executive Officer (CEO) as well as  Deputy ED with Director of Clinical Services and Deputy Director of Clinical Services.

According to the Public Relations Officer (PRO) of the hospital Isma Bagaga - yet another human resource upgrade – customer care has improved from the point of entry to the point of exit.

“We have more patient guides to guide patients to the different sections of the hospital as well as medical staff checking on patients in the wards all the time,” Bagaga told this website.

“This reduces the time a patient spends in the hospital unlike before when someone would come in at 9:00 am and leave at 6:00 pm,” he added.

The hospital has also procured the latest equipment in all the laboratories, including a state-of-the-art CT Scan in the radiology lab, the only one in the greater Bushenyi sub-region.

Cameras have been installed all around the hospital for purposes of monitoring staff and patients, a metal detector placed at the entrance of the hospital and the triage center moved from a tent outside the main hospital building to a more equipped room to protect the privacy of patients.

According to Bagaga, the hospital has moved from a manual system to a digital system called ClinicMaster.

According to, ClinicMaster is a healthcare information management and medical billing software that automates patients’ transactions in the health center on a visit basis and daily procedures. 

“From the point of entry, if you are in the sytem, you are monitored everywhere. This (installing clinic master) is a very strong achievement,” Bagaga says.

These changes are monumental and will serve to improve the quality of services at the hospital, which had already established itself as a trailblazer in the health sector in Western Uganda.

KIU Teaching Hospital is the first and only teaching hospital in Uganda, which was established in 2007. The hospital has increased its bed capacity from 200 in 2007 to the current 700-bed capacity. 

It was ranked among the top four referral hospitals in Uganda in a 2017/2018 Ministry of Health Annual Sector Performance Report.

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